Privacy Policy - Robson Peluquero USA
Return and Refund Policy
Thanks for shopping at Robson Peluquero USA, where you can find the hand-picked Brazilian Keratin Hair Treatments.
If you are not entirely satisfied with your purchase, we're here to help.
Return
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused/unopened and in the same condition that you received it. The product should be returned in the original shipping packaging together with Receipt or Proof of Purchase.
The return address is:
Robson Peluquero USA
11655 Fuqua Street Suite E504 / Houston-Texas - ZipCode 77034
For defective or damaged products, please contact us to arrange a refund or exchange.
Refund
Once we receive your item back, we will inspect it and immediately notify you the status of your refund.
If your return is approved, we will issue a refund to your credit card (or original method of payment). You will receive the credit within a certain number of days, depending on your card issuer's policies.
IMPORTANT
Refund is not applicable in case the product is not received by the buyer due to lack of payment of import duties, taxes and customs fees which are the buyer's responsibility.
Shipping
You will be responsible for paying for your own shipping costs for returning the item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your credit. We also do not refund the original shipping and handling that you paid on the order.
Contact Us
If you have any questions on how to return your item, contact us.
About Us
Thank you for visiting our store! Let us tell you about some of our beliefs:
Business relationships are based on a win-win basis, we always think about what’s fair and sustainable in the long run.
Our business is primarily based on quality customer service, not only good products. We offer the best route to the best products, which is basically from the brand’s factory to your door and 100% safe, 100% original products.
Brazil is a huge mix of people from all over the world and in order to attend all the different hair types, they have created the best hair products in the world. It’s the favorite choice for hair professionals that are beloved by their customers.
But original products are hard to find, expensive and sold in an obscure market. So we made it easy and simple for people to get Original Brazilian Hair Products. Here you can find the biggest variety of products, the newest arrivals, the lowest prices and fast shipping to your door. All that with a friendly support ready to help you immediately
Our customer service is based on a single philosophy: "Wearing the other person’s shoes." We put ourselves in the customer perspective, to make sure we provide the best and fastest solution for our client issues. Always.
So be welcome and enjoy your shopping. :)
Official Store of Robson Peluquero
Customer Service
Before we became sellers, we were customers. So we know how you feel after the purchase. You want the product as fast as possible, arriving safely at your door, hassle free. That’s our goal!!!
Providing a great customer service is not only about a perfect delivery. Sometimes you need to solve an issue, have a doubt or just want to make sure we are real people ;).
That’s why we provide a multi-language (Portuguese, English, and Spanish) customer service ready to help you.
Customer Service- Spanish, English and Portuguese.
E-mail: contact@robsonpeluquero.us
Hours:· 9:00AM–6:00PM (GMT-3)
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